Effective Strategies to Train Your Moving Crew

Training fresh employees is always a challenge. However, once you get into the swing of it, it becomes routine. Still, knowing a bit about how best to approach the task at first is still helpful! As such, here’s a guide to effective strategies to train your moving crew.

Emphasize safety and teach them how to ensure it

Safety should always be your movers’ first concern. As such, one of the best strategies to train your moving crew is to first teach them how they can stay safe on the job. For example, it is imperative to know how to lift things properly. If you don’t know a few helpful tips for it, you can easily either hurt yourself and throw out your back or drop the items and have to deal with customer complaints as well as potential injuries caused by that. So, you are protecting both your company and your employees.

Give your movers useful customer service tips

Some customer service training is essential, which is why one of the most valuable strategies to train your moving crew is getting them used to dealing with stressful customers. People panic during their moving day. Some get involved in the move, and some complain incessantly. Whatever the case, your movers need to remain professional and, if necessary, politely yet firmly discourage the customer from ‘assisting.’ You can even act out a few scenarios, especially on properly explaining that helping is often counterproductive. Often, the best way to do this is by explaining that there’s a higher risk to their items if they persist.

Let them get experience alongside senior movers

Even if you are starting a moving company from scratch, you will at least be able to hire a few experienced employees. They are crucial since one of the best strategies to train your moving crew is getting them to learn on the job. This does mean that your experienced employees will be doing a lot of oversight at first. But it may even help them spot problems with their work habits. Besides, employee training is more critical than work efficiency.

Have a clear set of rules and instructions for them

People like to know their exact tasks. If you provide your employees with a clear set of instructions and rules to follow, it will be much easier to get them into the swing of things. Even if the rules seem a bit too specific at first, once they encounter such situations in the field, they will recognize them and react better. This is especially important if you need to guide them through things such as making a moving claim since you can’t afford to have them make a mistake in such matters.

Teach your movers the importance of equipment maintenance

The final of the strategies to train your moving crew is to teach them the importance of their equipment and maintenance. First, there’s the matter of looking presentable to customers. No one wants to work with a moving company whose employees wear and use shabby equipment. More importantly, however, this will perfectly tie into your safety training. After all, the protective gear can only do its job correctly if it’s maintained well. When it’s a choice between broken fingers and a bit of extra work, the concern for one’s safety always wins out.

Future crew training

Once you use our effective strategies to train your moving crew and build up a roster of trained employees, things will get easier. You will have a larger number of experienced employees, and you will be able to disperse the newbies among themselves and have their seniors keep an eye on them. Still, a solid training strategy will make things easier still even then!